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My Account

You can find the "Forgot password?" option on the Login page. Click on it and enter your email address. You will then receive an email with a link to create your new password.

Only letters and numbers can be used for email addresses. Please make sure you have entered the correct email address.

The username must contain a minimum of 3 characters and can only be written in the roman alphabet and roman numbers. It cannot include spaces and special characters such as : !, @, #, $, %. ^, &, *, (, ), ., =, +, {, }, [, ]. \

Please make sure your username does not include any special characters.

Please make sure you have provided the correct e-mail address when creating your account. The message might be in your Spam folder as a result of activated mailbox filters. Add BangBangCasino to your list of contacts to avoid this.

If you still don't receive the password reset email, please contact our Customer Support team for further assistance.

Please make sure you have used the correct email address, user name and password.

If your account seems to be locked, please contact our Customer Support team. We will look into this for you right away.

Each household can register up to three accounts, however we allow only one account per person.

Please send an email including your account information as well as the reason, why you would like to stop playing on our site, to our Customer Support team.

You can modify your address and postcode via the Personal Data section of your account settings. Please follow these steps:

- Go to your Account, click on Menu, then Settings.
- Edit the address fields on your Personal Data page.
- Click Save Changes to confirm these changes.

If you would like to make changes to any other information, please contact our Customer Support team.

No, you don't. Your account can be used for any device, including desktop, smartphone and tablet.

In order to open an account you must be at least 18 years of age.

Your password must contain at least 8 and up to max. 20 characters and include at least one capital letter and one number.

If you wish to make changes to your account details you can request to do so by contacting our Customer Support team.

Cashier

Our objective is to process your withdrawal request quick enough, for you to receive your money within 24 hours. In the event of unforeseen problems or where a request has been made during the weekend, the processing time can be between 2 and 7 days.

Try clearing the browsing data, cache and cookies on your device (be sure to select “All Time”) and reload the page. If you have cleared your cache and still can’t successfully deposit, we recommend you check the following:

- All the information such as card number, CVV and expiry date are filled in correctly
- Are you using one of our accepted payment methods?
- Check your balance and whether you have sufficient funds.
- Make sure your transaction is not above the available credit limit.
- Some banks block your card from being used as a security measure.
  Please contact your bank to notify them that you wish to use your card online with BangBangCasino.

Alternatively, we suggest other payment methods such as Ecopayz, Venus point, Crypto&GO and SticPay. * Please note that your VISA card must support 3D Secure service and that you need to register for this service in advance if you use Crypto&GO.

Please contact our Customer Support team if issues persist.

Please refresh the page again to check if your deposit has gone through. If the deposit has not been added to your account, please contact our Customer Support team with the below information:

- Deposit method
- Date and time you deposited
- Amount you deposited

Credit / Debit Card (including Crypto&Go), Venus Point, ecoPayz, Bitcoin and STICPAY are available for deposit. See the Deposit/Withdraw page for more information.

We don’t charge any fees on deposits. However, some card companies or payment service providers may charge additional fees.

The minimum deposit amount is $10. Please see the Deposit/Withdraw page for more information.

Yes, you need to make at least one deposit before requesting a withdrawal. You will also need to submit specific documents for the verification of your account. Before you request a withdrawal, please upload your documents via the Upload documents link on the Settings page or email them to us at [email protected]

You are required to provide relevant documentation to verify your account, such as a scanned copy of your personal ID card and a bank statement or utility bill. If you have made deposits by credit card you will also need to provide copies of both sides of your card.

Please upload these documents via the Upload documents link on the Settings page or send them to us via email to [email protected]

Yes, you can. However, please note that you will lose your winnings from any bonus, active bonus and pending bonuses once you request a withdrawal. We will not be able to retrieve your bonus once it has been deleted, even if you cancel your withdrawal.

Yes you can check your deposit history at any time.
Go to Your Account -> Menu -> History and you'll be able to search all transactions you've made.

Please contact our Customer Support team. Alternatively, we suggest that you can make a deposit using one of our other payment methods such as ecoPayz, Venus Point, STICPAY or Bitcoin.

Yes, you can. Go to your Account and check History in the Menu.

Yes, you can. Please follow these steps:

1. Go to your Account.
2. Click on the total balance of the pending withdrawal.
3. Select the transaction you wish to cancel from the list, and click on Confirm.

At the moment you are only able to request withdrawals in USD.

The currency you receive in your account depends on the currency of your bank or e-wallet account.

You can withdraw your winnings anytime you want as long as you wager the deposit x1 and all the winnings are generated from real money. If you haven't wagered the deposit x1 and request a withdrawal, a 20% fee will be charged on the withdrawal amount.

You can deposit max. $5000 per day.

Currently we accept Ecopayz, Bitcoin and Venus Point. For more details, please see the Withdraw page.

The maximum amount you can withdraw is $5000.

The minimum amount you can withdraw is $10.

No fee will be charged on withdrawals. However, some card companies or payment service providers may charge you additional fees.

Bonus

30x unless otherwise specified. Each type of bonus has its own distinct wagering requirements. See the terms and conditions of each promotion for details.

Each bonus may have a different validity period, mentioned on the Available Offers page.

30x unless otherwise specified. Each type of bonus has its own distinct wagering requirements. See the terms and conditions of each promotion for details.

It varies depending on the type of bonus, however normally the winning cap is $100 on non-deposit bonuses and $2,500 on deposit bonuses. Please also see the terms and conditions of each promotion for details.

Yes, you can play any game with your bonus, however not all slots have the same wagering requirements. Bets on most slots count 100% towards the wagering requirements while bets on other slots contribute less. Please note, that some games might not count towards the wagering requirements.

You can withdraw the bonus on the Cashier page after the wagering requirements have been met. Please see the terms and conditions of each bonus for the relevant wagering requirements.

You can claim your bonuses on the Available offers page. Some promotions may have different ways to claim, please see each promotion page for details.

You can receive your free spins on the Available Offers page. Some promotions may have different ways to claim, please see each promotion page for details.

Once you receive your free spins you simply need to open the applicable game. Your free spin rounds will start after you accept it.

You can bet any amount when using a bonus, however there is a $5 bet limit for playthrough contributions, which means any amount over $5 will not be counted towards your playthrough. Please check the terms and conditions for each promotion.

In order to receive a deposit bonus or free spins you need to tick the applicable box in a list of available offers when you make a deposit.

You also need to meet all the requirements to receive the bonus when you opt in. The conditions are listed on the respective promotion page. Please check the terms and conditions to see if you are eligible.

Your active and pending bonuses are visible under My Offers in your account. If you are eligible but did not receive the bonus, please contact our Customer Support team.

You can find the wagering progress under My Offers in your account.

Most slot games count towards the wagering requirements, however not all slots count towards the wagering requirements in the same way. Bets on some slots count 100% towards the wagering requirements while bets on other slots might contribute less. Please note, that some games do not count towards the wagering requirements.

For details about the percentage, that is contributed towards the wagering requirements on each slot, please contact our Customer Support team.

If you wish to remove your active bonuses, please contact our Customer Support team.

We offer various promotions such as bonus, free spins, cashback, and rebate cash points. Please see the Available Offers page for more details.

Instant Cashback is a cash rebate on any losses you may incur while playing (total cash bet minus total cash winnings) on an applicable game, each time you play. It is paid instantly when you close the game session. Your cashback amount is calculated from the beginning to the end of a session in the eligible game during the promotional period.

You receive your Instant cashback in real money. The cash does not have a wagering requirement and can be withdrawn at any time.

Regular Cashback is a partial refund that is credited back into your account, based on your total net loss (total cash bet minus total cash winnings) during the promotional period. Your cashback will be credited after the promotional period ends.

Regular Cashback is paid in bonus money which is subject to the wagering requirements specified in the terms and conditions of each promotion.

You can earn cash points by playing any game on BangBangCasino with real money. Every time you wager $10 on any slot or $100 on any live or table game you automatically receive 1 cash point.

You can get real cash, no wagering required to withdraw! Every 100 points can be converted into $1 cash.

Go to your Account and click on Cash Points. Enter the amount you wish to convert into cash and click Redeem. The cash will be credited to your account instantly.

Gaming

Please contact our Customer Support team if you find there has been an error during your gameplay. The more information you can provide, the easier it will be for us to resolve your issue.

- Name of the game you were playing
- Time of incident
- Device and browser you were using
- Wagered amount
- Description of incident
- A screenshot showing the issue

We currently have games from about 80 game providers. Check out our New games page, which is updated weekly.

Yes, at BangBangCasino we have plenty of jackpot slots. Check our Jackpot page to find all of our jackpot slots.

If you are experiencing issues with one of our games, please try clearing the cache on your browser (select All time when doing this) and delete all the cookies from your device.

If the issues persist, please contact our Customer Support team.

Please contact our Customer Support team with below information to help you solving the problem:

- Name of the game you were playing
- Time of incident
- Device and browser you were using
- Wagered amount
- Description of incident
- A screenshot showing the issue

The more information you can provide, the easier it will be for us to resolve your issue.

Don't worry if you are unable to find the game you are looking for. Specific games can be found by typing the name into the Search bar at the top of the page.

Our selection of casino games is also divided into categories such as New games, Popular games and Megaways slots, so you can be sure to find something that matches your mood.

If a game does not run smoothly, please be sure and check if your device is connected to the internet. If you are connected, please try clearing your browser cache (be sure to select All time when doing so) and delete all cookies form your device.

If the issues persist, please contact our Customer Support team with the following information:

- Name of the game you were playing
- Device and browser you were using
- Length of the loading time

BangBangCasino is owned by an organization which is licensed and regulated by the Government of Curaçao. Therefore, we are a certified online casino that provides players with reliable and trustworthy services.

All games on BangBangCasino are provided by certified game providers and the outcome of each game is generated by a Random Number Generator (RNG). RNG is a device which generates random sequences of numbers according to disordered and ever-changing physical processes.

Funds will always be taken from your cash balance first and then from your bonus balance. Only funds taken from your bonus balance count towards the wagering requirements.

Absolutely. All games on BangBankCasino, except Live Casino games, can be played for free in the Demo mode.

Other

You may contact our Customer Support team via Email, Live chat or by telephone (requesting to be called back). Our live chat and telephone services are available between 5:00PM - 0:00AM JST every day. If you prefer to contact us via email you can do so at any time and we will get back to you within 24 hours.

You can find all the details in the Help Center -> Contact us.

You will be required to provide relevant documentation to verify your account, such as:

- Scanned copies of your personal identity card,
- Bank statements or utility bills

and, if you have made deposits by credit card,

- Copies of both sides of your card

Please also see the "Upload documents" section, including how to submit the documents on the Settings page.

You can send us your documents from the Upload documents section in your profile.
Go to your Account, click on Menu and then on the Settings page. You will see the "Upload documents" tab there.

If you have any difficulties uploading your documents, you can instead email them to [email protected]

You can find them at the bottom of our homepage. Please see here.

You can find all the information about promotions on the Available Offers page. You can also receive our latest news and information about promotions via email.

You do not need to download an app to play at BangBangCasino. Instead, you can enjoy our all games from our mobile friendly website on any device, without downloading an app.

Make sure the file size is under 15MB. Alternatively, you can send your documents via live chat or email to [email protected]

We accept the following documents as proof of address:
- Utility Bill such as Gas, Electric, Water, TV, Internet, Mobile
- Bank Statement
The document must have been issued within the last 6 months as well as show your residential address and your full name. Please also make sure all documents are legible.

If you provide your documents within our business hours, we will normally process them the same day. Otherwise, it can take up to 24 hours.

Drop us an email at any time.
We'll email you back in 24 hr.
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