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On “Login” page you have the 'Forgot password?' option. Click on it and enter your email address. You will then receive and email from us with a link to enter the code and create your new password.

Only letters and numbers can be used for email address. Please make sure you have entered the correct email address.

User name must contain minimum 3 characters in only in roman alphabet and numbers. It cannot include spaces and special symbols such as: !, @, #, $, %. ^, &, *, (, ), ., =, +, {, }, [, ]. \ Please make sure it doesn't include other characters.

Please make sure that you provided the correct e-mail address when creating your account. The message might be in your Spam folder as a result of activated mailbox filters. Add BangBangCasino to your list of contacts to avoid this. If you still don't receive the password reset email, please contact our Customer Support team for further assistance.

Please make sure it is the correct email address/user name and password. If your account seems to be locked, please contact our Customer Support team. We will look into this for you right away.

One account per household is allowed. However, one household may be allowed to have more than one account depending on the relationship to the first account holder.

Please send an email to the Customer Support team and let them know your account information and the reason why would like to stop playing on our site.

You can modify your postal address and postcode via the Personal data section of Settings. Please follow these steps:

Go to your Account, click on Menu, then Settings.
Edit the address fields on your Personal Data page.
Click Save Changes to confirm these changes.

If you would like to make modifications on other fields, please contact our Customer Support team.

No, you don't. The account can be used for any devices including desktop, mobile and tablet.

In order to open an account you must be at least 18 years of age.

Your password must contain at least 8 characters up to 20 with at least one capital letter and one number.

You can request changes you wish to make about your player account details by contacting our Customer Support team.

Cashier

Our objective is to process your withdrawal request in order for you to receive you your money within 24 hours. In the event of some problems or if the request is on weekends, it may take between 2 and 7 days.

Try clearing your cache on your browse for "All time" and cookies on your device and reload the page. If you have cleared your cache and can still not successfully deposit, we recommend you check the following; - All the information such as card number, CVV, or expiry date is filled out correctly - Are you using one of our accepted payment methods? - Check your balance if you have sufficient funds, and if your transaction is not above the available credit limit. Some banks block your card from being used as a security measure. Please contact your bank to notify them that you are happy to use your card online with BangBangCasino. Alternatively, we suggest other methods of payment such as Ecopayz, Venus point, Crypto&GO and SticPay. * Please note that your VISA card must support 3D Secure service and you need to register in the service in advance if you use Crypto&GO. Please contact our Customer Support team if issues persist.

Please refresh the page again to check if your deposit has gone through. If the deposits have not been added to your account, please contact our Customer Support team with below information. - Deposit method - Date and time you deposited - Amount you deposited

Credit/debit card(including Crypto&Go), Venus Point, ecoPayz, Bitcoin and STICPAY are available for deposit. See the Deposit/Withdraw page for more information.

No fee will be charged on deposits. However, some card companies or payment service providers may charge you additional fees.

Minimum deposit amount is $10. See the Deposit/Withdraw page for more information.

Yes, you need to make at least one deposit before requesting a withdrawal. You will also need to submit specified documents for your account verification. Before you request a withdrawal, please upload your documents from "Upload documents" on the Settings page for details or email us at [email protected]

You will be required to provide relevant documentation to verify your account such as:

- Scanned copies of your personal identity card
- Bank statements or utility bills

If you made deposits by credit card,
- Copies of both sides of your card

Please upload your documents from "Upload documents" on the Settings page for details or email us at support[at]bangbangcasino.com

Yes, you can. However, please note that you will lose your winnings from bonus, active bonus and pending bonuses after you request a withdrawal. We won’t be able to retrieve your bonus once it is deleted even if you cancle your withdrawal.

Yes you can check your deposits history anytime.
Go to Your Account -> Menu -> History and you'll be able to search all transactions you made.

Please contact our Customer Support team. Alternatively, we suggest that you can credit your account through other methods of payment such as ecoPayz, Venus Point, STICPAY and Bitcoin.

Yes, you can. Go to your Account and check 'History' in the Menu.

Yes, you can. Please follow these steps:

1. Go to your Account.
2. Click on the Total balance from the Pending Withdrawal
3. Select the transaction you wish to cancel from the list, and click on Confirm.

You are able to request withdrawal in only USD at the moment.

The currencies you receive in your account depend on the currencies of your bank or e-wallet account.

You can withdraw your winnings anytime you want as long as you wager the deposit x1 and all the winnings are generated from real money, you can withdraw anytime. If you haven't wagered the deposit x1 and request to withdraw, 10% fee will be charged on the deposited amount.

You can deposit max. $5000 per day.

Currently we accept Ecopayz, Bitcoin and Venus Point. For more details, please see Withdraw page.

The maximum amount you can withdraw is $5000.

The minimum amount you can withdraw is $10.

No fee will be charged on withdrawals. However, some card companies or payment service providers may charge you additional fees.

Bonus

30x unless otherwise specified. Each type of bonus has its own distinct wagering requirement mentioned in the terms and conditions of each promotion for details.

Each bonus may have a different validity period, mentioned in the Available Offers page.

30x unless otherwise specified. Each type of bonus has its own distinct wagering requirement. See the terms and conditions of each promotion for details.

It varies depend on a type of bonuses however it is normally $100 on no deposit bonus and $2,500 on deposit bonus. Please see terms and conditions of each promotion for details.

Yes, you can play any games with your bonus. However there are some slots require different wagering requirements. Bets on some slots count 100% towards the wagering requirements while bets on some slots contribute less. Please note that other games don't count towards the wagering requirements.

You can withdraw the bonus on Cashier page after wagering requirements have been met. Please see the terms and conditions of each bonus for wagering requirements.

You can claim your bonuses in the Available offers page. Some promotions may have different ways to claim, please see each promotion page for details.

You can receive your free spins in the Available Offers page. Some promotions may have different ways to claim, please see each promotion page for details.

Once you receive your free spins, you simply need to open the applicable game. You will see a notification message, and your free spin rounds will start after you accept it.

You can bet any amount by using a bonus. However there is a $5 bet limit for playthrough contribution which means the amount over $5 won't be counted for playthrough. Please check promotion terms and conditions for each promotion.

In order to receive a deposit bonus or free spins, you need to tick the applicable offer in a list of available offer when you deposit.

You also need to meet all the conditions to receive the bonus when you opt in. The conditions are listed in the respective promotion page. Please check the terms if you're eligible.

Your active bonus and pending bonus will be visible on "My Offers" under your account. If you're eligible but not received the bonus, please contact our Customer Support team.

You'll see the progress on My Offers in your Account.

Most slot games count towards the wagering requirements however there are some slots require different wagering requirements. Bets on some slots count 100% towards the wagering requirements while bets on some slots contribute less. Please note that other games don't count towards the wagering requirements.

For details of percentage that contribute towards the requirements of each slot, please contact our Customer Support team.

If you wish to remove your received bonuses, please contact our Customer Support team.

We offer various promotions such as bonus, free spins, cashback, and rebate cash points. Please see Available Offers page for more details.

Instant Cashback is a cash rebate on any losses you may incur while playing (total cash money bet minus total cash money winnings) on an applicable game each time. It is paid instantly when you close the game session. Your cashback amount is calculated from beginning to the end of a session of your play on the eligible game during promotional period.

You receive your Instant cashback in real money. The cash does not have a wagering requirement and can be withdrawn anytime.

Regular Cashback is a partial refund that you get back into your account based on the total net loss (total cash money bet minus total cash money winnings) during the promotional period. Your cashback will be credited after the period ends.

Regular Cashback is paid in bonus money which is subject to the wagering requirement specified on each promotional terms and conditions.

You can earn rewards points by playing any games on BangBangCasino. Every time you wager $10 on any slots, $100 on live games and table games, you will receive 1 reward point automatically.

You can get real cash, no wagering required to withdraw! Every 100 points can be converted into $1 cash.

Go to your Account, and click your loyalty points balance. Enter amount you want to redeem for cash rewards, and click 'Redeem'. You will find the cash rewards credited in your account instantly.

Gaming

Please contact our Customer Support team if you find there has been an error during your gameplay. The more information you can provide, the easier it will be for us to resolve your issue.

- Game name you were playing
- Time of incident
- Device and browser you were using
- Wagered amount
- Description of incident
- Screenshot to best shows the issue

We have games from about 80 game providers currently. Check out our New games page updated every week.

Yes we have a plenty of jackpot slots at BangBangCasino. Check our Jackpot page to find all of our jackpot slots.

If you are experiencing issues with one of our games, please try clearing your cache on your browse for "All time" and cookies on your device. If issues persist, please contact our Customer Support team.

Please contact our Customer Support team with below information to help you solving the problem.

- Game name you were playing
- Time of incident
- Device and browser you were using
- Wagered amount
- Description of incident
- Screenshot to best shows the issue

The more information you can provide, the easier it will be for us to resolve your issue.

Are you unable to find the game you are looking for? Don't worry. Specific games can be found by typing the name into the Search Bar at the page top. Also, our selection of casino games is divided into categories such as New games, Popular, and Megaways slots. We ensure that you will find something else that matches your mood.

If game doesn't display smoothly, be sure and check if your device is connected to the Internet. If you are connected, please try clearing your cache on your browser for "All time" and cookies on your device. If issues persist, please contact our Customer Support team with the following information. - Game names - Device and browser - The length of loading time

BangBangCasino is owned by the organization which is licensed and regulated by the Government of Curaçao. Therefore we are a certified online casino to provide players with reliable and trustworthy services.
All games on BangBangCasino are provided by certified game providers, and outcomes of the games are generated by the Random Number Generator (RNG). RNG is a device that generates random sequences of numbers according to the discordered and ever-changing physical processes.

Funds will be taken first from the cash balance and then the bonus amount. Funds that count towards the wagering requirements is from your play taken from bonus balance.

Absolutely. All games found on BangBangCasino except Live Casino games can be played for free in Demo mode.

Other

You may contact our Customer Support team via Email, Live chat or telephone by requesting a call back. Live chat and telephone are available between 5:00PM - 0:00AM everyday. If you prefer emails, you can drop us an email at any time. We will get back to you within 24 hours.

You can find all the details in the Help Center -> Contact us.

You will be required to provide relevant documentation to verify your account such as:

- Scanned copies of your personal identity card
- Bank statements or utility bills

If you made deposits by credit card,
- Copies of both sides of your card

Please see "Upload documents" section including how to submit the documents on the Settings page.

You can send us your documents from the "Upload documents". Go to your Account, click on Menu, then the Settings page. You will see the "Upload documents" tab there. If you have a difficulty uploading documents, you may also email to [email protected]

You can find at the bottom of our Home page. Please see here.

You can find all information about promotions in the Available Offers page, or you can receive our latest news and promotions via email.

You don't need to download an app to play at BangBangCasino. You can enjoy our all games from your mobile friendly website without downloading any app.

Make sure the file size is under 15MB. Alternatively, you can send your documents via live chat or by Email at support[at]bangbangcasino.com

We accept the following documents as proof of address:
- Utility Bill such as Gas, Electric, Water, TV, Internet, Mobile
- Bank Statement
The document must be dated within the last 6 months, show your residential address and your name. Please make sure all documents are legible.

If your documents are sent within the business hours, the verification is normally proceeded on the day you provide them, otherwise, it will take up to 24 hours.

Drop us an email at any time.
We'll email you back in 24 hr.
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